Ethiopian Airlines Group has announced that it has fully digitalized all its business processes like aircraft maintenance and Flight Operations, Commercial Operations, Finance, HRM, Customer Services, Procurement and supply Chain Management, Online learning, management approvals and authorizations and others by removing paper from the entire system as of, September 28, 2017.
Group CEO Ethiopian Airlines, Mr. Tewolde GebreMariam, said; “Although we started the digitization project in the last few years, today marks an important milestone in our history as we are removing paper from our entire business processes. Leading in the Digital Revolution and leveraging on the latest advancement in the Information and Communication technology of the global airline industry, Ethiopian will scale up its operational Excellence, Customer intimacy and cost leadership strategies. ICT will enable us to deliver customized global standard customer services as per the preferences of each and every customer.
“From the perspective of pursuing environmentally friendly operation, it is worth mentioning that Ethiopian operates the youngest, latest aviation technology and most environmental friendly fleets with less carbon emission to the environment,” he said.