IEI-Anchor Pension Mangers limited, said it is fully positioned for the envisaged industry’s transfer window, even as it witnessed a 23.4 per cent growth in Assets Under Management (AUM) moving from N47 billion in 2015 to N58 billion in 2016.
Managing Director of the company, Glory Etaduovie, disclosed this at the firm’s Annual General Meeting (AGM) in Abuja, noting that the gross revenue grew by 21 per cent, from N451 million to N544 million for the year under review.
He said the firm returned to the path of profit from the previous loss position of N17 million after tax to a profit after tax position of N81 million, stressing that this represents a massive leap, and that earnings per share rose to 37k from negative 8k position in 2015. The company, he said, also recorded a 20 per cent growth in Retirement Saving Account (RSA) PIN generation, which moved from 8,000 to 10,000.
“Our RSA Unit price grew from 1. 7706 to 1. 9411(Year on Year), while our Retiree Unit prices also grew from 2.0079 to 2.2331(Year on Year). As at June 2017, we have moved to 2.0727 for the RSA and 2.3939 for the Retiree funds respectively,” he said.
Etaduovie maintained that the firm’s Customer satisfaction has been on the rise, adding that this is to ensure that the transfer window does not hurt the organisation, but repositions it to attract more clients. “Consequently, everyone is a Customer Service personnel – it is an attitude thing.
We have also deployed the IVR which is an enhanced Customer Service Software, amongst other benefits,” he said.
According to him, the company’s goal is to establish a new order where, at the mention of its corporate name, people, our Clients, all stakeholders will feel a sense of peace. To achieve this, he said the firm’s concentration has been on: Driving quality staffing and motivation; Strong ICT infrastructure; Strong Customer service culture and Constant processes review.
“Our branches received more attention more than ever before. They are better equipped and motivated. Office ambience and outlook has continued to improve for customer comfort and confidence. Consequently, their outputs have improved and are impactful.
“Due to the observed ICT gaps for efficiency and competition, we sought and got approvals for a number of ICT projects in 2017. Replacement and purchase of computer hardware became a necessity, amongst other things. We have also powered our ICT for 24/7 Customer Service; our Website was reviewed and now more interactive and customer friendly. Consequently, our social media is also very active,” he added.
The Chairman, Senator Jonathan Zwingina, said despite the economic state of the nation, the company had to grapple with an increase in operational costs, but was able to deliver on its main goal; which was to satisfy its customers and make profit in 2016.
He noted that the firm being a service delivery industry, it has continued to improve on her customer service delivery by leveraging on technology via the infrastructures put in place.
“A myriad of challenges still face the company and the industry. Some of these include the non-funding of accounts by employer’s due to state of the economy and the cost of regulatory compliance which seems to continually be on the increase.
“Our focus in 2017 would be on strategizing and implementing such goals as the company will set to realize the aspirations of our shareholders and customers,” he said.
Zwingina noted that the Board, Management and Staff of the Company will continue to deliver on innovative and qualitative service in conformity with efficient and value driven planning.