AS part of the Nigerian Communication Commission’s practice of engaging telecom consumers through information and education, the Commission held the 90th Edition of Consumer Outreach Programme (COP) with a focus on information and education as catalysts for consumer protection.
Participants were informed that the programme was designed to engage with consumers of telecom services to enable them to raise concerns about telecom services, to discuss their expectations from telecom service providers, and to gather feedback as input to shape regulatory intervention processes for improvement in service quality.
NCC’s Deputy Director Consumer Affairs, Ismail Adedigba who represented the Commission’s Director of Consumer Affairs, Abdullahi Maikano, at the event reiterated the Commission’s efforts and initiatives instituted to address the challenges of consumers such as the “622” toll free line dedicated to enable consumers to escalate unresolved matters earlier reported to their service providers. Adedigba also informed the audience about the
“2442” Do-Not-Disturb (DND) short code that enables consumers to manage unsolicited messages they receive.
He also spoke on other Commission initiatives such as the Telecom Consumer Parliament (TCP), which is an interactive platform for consumers and service providers, aimed at providing solutions to consumer issues.
With respect to the information on the telecom mast radiation, Adedigba said there is no evidence to back the claims that masts or Base Transceiver Stations produce radiation that is harmful to human health.
The programme was well attended by representatives of different Departments of NCC, telecom companies, NSCDC, residents of Osisioma Ngwa LGA, Commissioner for Science and Technology Abia State, the press, the consumers, and representative from the advocacy groups, and made meaningful contributions to the developments and happenings affecting them and the industry.