Unused data: Subscribers excited over 14-day roll over grace

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Telecoms subscribers have expressed excitements over plans by the Nigerian Communications Commission to issue a directive to operators allowing 14 days window for subscribers to roll over unused data. Until the new directive takes effect, subscribers are only allowed to roll over unused data if they are able to renew their subscription on or before the expiry date.

The subscribers who took to the social media to express their happiness with the impending directive as announced by the NCC, said if implemented, they would be able to enjoy their data more.

The Executive Vice Chairman of NCC, Prof. Umar Danbatta, while speaking at the just concluded 2017 Lagos International Trade Fair, had hinted subscribers on the plans to issue the directive to telecom operators, noting that subscribers would be given the 14 days grace, even if they do not renew on the date of expiration of their data.

He said that this would stop the present practice where subscribers would lose the entire unused data if they failed to renew on the date of the expiration of the present subscription. According to him, NCC recognises that telecommunications services are very important to the nation’s development.

“NCC also recognises more importantly, that the consumers of telecommunications services deserve to get value for their money. NCC also recognises that consumer should be treated as a very important stakeholder in the scheme of things as far as service delivery is concerned. “Let me recall that in the 8-Points Agenda of my administration, the issue of empowerment and protection of the consumer occupied the sixth position.

“The vision in this agenda is to protect consumers from unfair practices through availability of information and education to make informed choices in the use of ICT services.

“The strategy which we have adopted in achieving these agenda is to strengthen initiatives to educate and inform consumers in the use of communications,’’ he said.

Danbatta said that the commission had adopted the strategy to act swiftly and consistently whenever necessary in the use of enforcement to protect consumers’ rights and privileges. He said that the regulatory body had put the service providers on special notice about NCC’s present monitoring of users experience and would call them to account in due course.

According to him, where the service providers continue to fail to improve services at the detriment of the consumers, the commission will apply appropriate regulatory actions and sanctions against such service providers.

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