EKEDC advises customers as it begins STS 2.0 free meter upgrade
- Encourages Customers to Load Previous Tokens Before Upgrading
Eko Electricity Distribution Company (EKEDC) says it has begun the Standard Transfer Specification (STS) 2.0-meter upgrade for its metered customers.
General Manager in charge of Corporate Communications and Strategy, Babatunde Lasaki, stated in a media release that “This upgrade, prompted by the scheduled expiration of the current vending platform, will transition customers to a more advanced and efficient system.”
According to him, the upgrade process is simple and can be completed by following simple online steps; including use of two sets of 20-digit Key Change Tokens to initiate and complete the upgrade.
“Alternatively, customers can receive the KCTs when they purchase electricity units. They will be provided with two KCTs along with their regular token, which they must load to upgrade the meter,” Lasaki explained.
He urged customers to complete the upgrade before November 24, 2024, and advised them to load any previously purchased tokens before beginning the upgrade.
# Lasaki stated, “We encourage our customers to load any existing tokens before applying the KCTs, as old tokens will no longer work on upgraded meters.
“Customers needing assistance can visit any EKEDC District or Zonal office, where help desks are available. EKEDC staff will also be physically available to assist on Saturdays, November 2 and 9, 2024,” he stated.
Lasaki emphasized that the upgrade process is completely free of any charges and that customers should not pay anyone for the process.
