Access Bank Plc has commissioned and empowered over 50,000 Closa agents to provide financial services to customers across Nigeria.
According to the bank, the move is informed by the need to drive and lead in terms of innovation by leveraging technology to deliver affordable and convenient banking services to the unbanked and underbanked segment of the society.
According to Robert Giles, Senior Banking Advisor, Retail, Access Bank plc, the exponential growth of Access Bank’s agent network was part of the bank’s promise to ensure easier and safer access to financial services for every Nigerian.
“As a bank driven by innovation, we must deliver better outcomes for customers in terms of speed, security and service in order to enhance customer experience in all the locations that we operate. With the recent mapping of our Closa Agents, customers and non-customers of the Bank who intend to travel to different parts of the country can now access financial services from a Closa agent near them, by simply searching for “Access Closa Agent” on Google Map instead of walking long distances in search of a branch.”
Reiterating Rob’s statement, Tolulope Oyeyipo, Head, Agency Banking, Access Bank Plc said: ”The Access Closa agent network is providing ease of access to financial services for millions of people in Nigeria. With over 50,000 agent locations spread across every neighborhood in the country, we are making sure our customers and indeed customers of other banks can enjoy seamless banking services close to where they live and work, in a safe and convenient manner.
“By offering basic financial services such as cash withdrawal, cash deposit, bill payments and account opening, our continuously growing agent network is increasingly making the need to visit a bank branch unnecessary for everyone. We are committed to being at the forefront of providing digital financial services in Nigeria,” Tolulope said.
The geographical location tagging of Access Closa agents on Google Maps through internet-connected devices is one more way the Bank is living up to its brand promise as it will assist customers and non-customers of the bank locate and access Closa agents within their communities, truly bringing financial services closer to the people.