AIICO Insurance Plc, Thursday, hosted its inaugural Annuitant Forum, a move aimed at elevating customer engagement, which also served to underscore the insurer’s dedication to what it called ‘service excellence and customer-centricity.’
The AIICO Annuitant Forum, which held, Thursday, in Lagos, provided a unique platform for annuitants to openly share insights, feedback, and queries concerning their insurance experience. The event also featured complimentary health check sessions, reflecting AIICO’s holistic commitment to customer well-being.
During interactive sessions, annuitants candidly discussed their experiences and expectations regarding AIICO’s insurance services, fostering a lively exchange of ideas. AIICO Insurance Plc highly values customer input, and this forum served as a direct feedback channel. The feedback received will be instrumental in shaping future service enhancements and product offerings.
The forum commenced with a fully sponsored health check session organized by AIICO, aligning with the company’s commitment to the well-being of its annuitants beyond insurance coverage.
Remarking at the event, MD/CEO of AIICO Insurance Plc, Mr. Babatunde Fajemirokun, expressed his gratitude to annuity customers, as he assured of his firm’s readiness to ‘listen and to improve.
“This forum provides a platform to engage and receive feedback to ensure that we improve and continue to serve you and exceed your expectations. We are here to listen and to improve,” he said.
Also speaking, Executive Director and Head of Retail Business at AIICO Insurance Plc, Mr. Gbenga Ilori, emphasized the importance of the Annuitant Forum.
“Our annuitants are at the heart of everything we do. This forum allowed us to engage directly with them, listen to their feedback, and reaffirm our commitment to their financial security and well-being. We believe this open dialogue will contribute to our ongoing efforts to provide world-class insurance services.”
According to AIICO’s Head, Strategic Marketing & Communications, Mr. Segun Olalandu, the AIICO Annuitant Forum received overwhelming appreciation from attendees, who expressed gratitude for the opportunity to engage directly with the company and contribute to the evolution of AIICO’s services. “They highlighted the positive impact of such interactions on their overall insurance experience and eagerly anticipate future opportunities for dialogue.
“AIICO Insurance Plc extends its appreciation to all annuitants who participated in this inaugural event and looks forward to implementing improvements based on the valuable insights shared. The company remains steadfast in delivering exceptional insurance experiences and fostering enduring customer relationships,” he said.