Group photograph of AIICO Insurance & subsidiary's representatives (from left): Abiodun Adebanjo (Chief Risk Officer); Daniel Adeniyi (Enterprise Risk Management); Temitope Jaiyesinmi (AGM, Business Development, AIICO Multishield Ltd); Gbenga Ilori (ED, Head Retail Business); Titilola Okunlola (Head, Retail Technical); Babatunde Fajemirokun (MD/CEO); Dr. Leke Oshunniyi (MD/CEO, AIICO Multishield Ltd); Bisola Elias (Chief Financial Officer); Sarah Adeniran (Head, Group Life Business); Akinsola Akinsola (Head, Corporate Sales & Energy Group); and Oluyemi Obakin (Human Resources) during the recently-concluded second edition of the Annuitants Forum
AIICO strengthens bond with annuity customers, concludes second ‘Annuitants Forum’
[By VICTOR NZE]
AIICO Insurance Plc., has reaffirmed commitment towards the well-being of the underwriter’s annuity customers, primarily retirees, as it hosted the second edition of its interactive ‘Annuitants Forum.’
Group photograph of AIICO Insurance & subsidiary’s representatives (from left):
Abiodun Adebanjo (Chief Risk Officer);
Daniel Adeniyi (Enterprise Risk Management);
Temitope Jaiyesinmi (AGM, Business Development, AIICO Multishield Ltd);
Gbenga Ilori (ED, Retail Business);
Titilola Okunlola (Head, Retail Technical);
Babatunde Fajemirokun (MD/CEO AIICO);
Dr. Leke Oshunniyi (MD/CEO, AIICO Multishield Ltd);
Bisola Elias (Chief Financial Officer);
Sarah Adeniran (Head, Group Life Business);
Akinsola Akinsola (Head, Corporate Sales & Energy Group); and
Oluyemi Obakin (Human Resources) during the recently-concluded second edition of the ‘Annuitants Forum’
The event, according to the insurer, which marked the second edition of the forum, reflects AIICO’s dedication to supporting and nurturing a strong relationship with those who have entrusted the company with their financial security in retirement.
Similarly, and as part of its customer care efforts, AIICO also provided free health checks and investment tips at the programme, demonstrating its holistic approach to the welfare of its esteemed customers in this important phase of life.
Speaking at the occasion, Managing Director and Chief Executive Officer, Mr. Babatunde Fajemirokun assured that the insurer’s commitment to the welfare of its customers ‘goes beyond paperwork,’ disclosing further that the underwriter has disbursed an outstanding sum of N1.3bn per month.
“At AIICO, we don’t just provide products, we provide security, stability, and a future that allows you to thrive. Our commitment goes beyond paperwork and contracts; see our roles as helping you enjoy the fruit of your labour in a manner that is dignifying and empowering.
“I am proud to share that our annuity customer base has steadily grown over the years and continues to increase, each one part of a strong and thriving community.
“Our annuitants are not just customers, you are members of the AIICO family. In terms of financial performance, we disburse an outstanding N1.3bn per month, ensuring that each one of you receives a guaranteed income stream, regardless of market fluctuations. This consistency is the hallmark of AIICO’s stability,” the AIICO boss said.
While addressing the media at the event, Mr. Gbenga Ilori, Head of Retail Business Division at AIICO, shared valuable insights into the objectives of the Annuitant Forum, as he explained that the forum is designed to engage with the insurance firm’s annuity customers directly, ‘allowing us to truly understand their needs and preferences.’
“It’s our way of ensuring that we’re not just meeting their expectations but exceeding them. By hearing their feedback firsthand, we can identify any gaps, address concerns, and continually enhance the quality of our service. Their satisfaction and well-being are our top priorities, and we are committed to serving them in the best way possible,” Ilorin said.
Responding, several retirees also shared their experiences with the company, including Chief A. A. Iguoba, a retired Deputy Controller with the Nigerian Customs Service and President of the Retired Customs Officers Association of Nigeria, who expressed satisfaction with AIICO, commending the company for its dedication and service as his annuity provider.
“I retired in 2011 and ever since, I have been plugged into the AIICO’s annuity product. AIICO has remained consistent with the monthly payment of my annuity,” Iguoba said.
Also sharing her experience, Mrs. Gloria Jideonwu said: “This is my 5th year with AIICO. I retired from the Nigerian Security Printing and Minting Commission. A colleague introduced this annuity to me and also recommended AIICO specifically, due to its consistency.
“Since I joined, AIICO has paid regularly, they don’t fail. When it is time for special celebrations, they even pay in advance so that we can have access to funds for those occasions. This programme (Annuity Forum) is educative – they’ve taught us on healthy living and even how to invest; it is commendable.”
The retirees had the opportunity to provide feedback on their experiences so far and were able to ask questions and seek clarifications on grey areas.
AIICO further assured its annuity customers that this face-to-face opportunity will be held annually; while the customers have a plethora of other channels to stay in touch with the company on a constant basis.
