EKEDC advises customers to settle bills ahead of impending system upgrade
- Payment platforms downtime expected from October 18th
Sopuruchi Onwuka
Eko Electricity Distribution Company (EKEDC) demands all its customers to hurry with the settlement of their electricity bills ahead of planned systems upgrade that would likely impact its payment platforms with temporary downtime.
The system upgrade which is scheduled to begin from the middle of the month became necessary to enable the company proceed with planned migration to a new state-of-the-art All in-One System designed to enhance operational efficiency and improve customer experience.
According to a statement from the General Manager in charge of Corporate Communications at EKEDC, Babatunde Lasaki, the company’s customers would be unable to make payments or recharge their prepaid meters in the period through both online platforms and physical payment outlets.
“While electricity supply will not be affected, EKEDC kindly implores all customers to recharge their prepaid meters and settle outstanding bills ahead of the downtime to avoid any disruption in service,” the company declared.
Lasaki noted that the Company is resolute in its quest to provide superior customer experience to customers, leveraging technology and valuable human capital. Lasaki said “The All in-One System will enable us to better manage customer data, streamline billing and operational processes, respond more effectively to service issues and give our customers the self-service option. Once completed, our customers will have access to their own information and transaction history; removing the need to reach out to us or visit any of our offices before getting their information”.
“We recognize that this downtime may cause inconvenience, and we want to assure you that we are taking every step to minimize disruption. Our team is working diligently to ensure a seamless transition, therefore, we urge our prepaid customers to kindly buy units that will last them throughout this payment service downtime period to avoid any disruption to their electricity service and implore our postpaid customers to make their bill payments as they will be unable to do so during this period.
“Our customer service team will remain available to provide support during the downtime.”
He urged the company’s customers to use established customer service channels as against reaching out to individuals in the company.
“EKEDC remains committed to making this migration a seamless process and will resume full payment services upon the completion of the migration. We appreciate your cooperation and understanding as we work to improve our services to better meet your needs,” Lasaki stated.
