Eko DisCo reaffirms resolve to improve infrastructure, customer service
Eko Electricity Distribution Company (EKEDC) has reaffirmed its dedication to enhancing service delivery through continuous investment in network infrastructure and workforce development.
Managing Director/Chief Executive Officer, Mrs Mrs. Rekhiat Momoh, declared at company’s customer engagement forum hosted for its FESTAC Business District that service delivery remains the company’s cardinal commitment.
Mr Momoh’s remarks were delivered on her behalf at the interactive session which brought together EKEDC management and customers to address pressing concerns, including technical challenges, billing cycle issues, and delays in prepaid meter programming following a recent system upgrade.
Highlighting ongoing efforts to improve service, the CEO who was represented by the General Manager in charge of Corporate Communications and Strategy, Mr. BabatundeLasaki, outlined several recently completed projects, notably the installation of the new Chevron Feeder in Satellite Town under the FESTAC District.
He also shared EKEDC’s strategic plans to partner with independent power producers to increase electricity supply hours and gradually upgrade customers currently in lower service bands to higher bands in the near future.
During the engagement, customers were urged to report any illegal activity such as meter bypass and vandalism through the company’s official whistle-blower channels. Mr. Lasaki emphasized that proactive community reporting is critical to curbing energy infractions and maintaining infrastructure integrity.
Reassuring customers of EKEDC’s commitment, he stated, “We remain focused on working closely with our communities to promptly address complaints and enhance the overall quality of life through reliable electricity supply.”
