By VICTOR NZE
Managing Director, ARM Life Plc, Steve Alangbo, has urged other industry practitioners in the country to embrace technology in the underwriting business, as, according to him, it can transform business practices.
Alangbo made the appeal during his presentation as guest speaker at the Association of Registered Insurance Agents of Nigeria (ARIAN) 2019 yearly national conference, investiture and general meeting in Lagos.
Speaking in is paper titled: “Retail Insurance and Digital Transformation”, Alangbo described how technology would help make insurance agents more relevant, foster huge premium generation and enhanced service delivery at a seamless process in the country.
He urged agents to help their offices initiate easy ways of paying premium and settling claims, adding that digital technology has helped to transformed business practices.
Alangbo further implored agents to esteem good service delivery, stressing that one dissatisfied customer could make an organisation lose more than 20 others who would have buy insurance.
Special Guest, Dr. Oladipo Bailey, who was represented by his son, Babajide Bailey, applauded agents for their commitment towards taking insurance to the grass roots and urged them to do more in educating the public on the need to secure their lives and properties with insurance.
Remarking, President of the Association of Registered Insurance Agents of Nigeria (ARIAN), Ademola Ifagbayi disclosed that the group aims to transform insurance industry as it targets 10,000 registered members across the country tasked with wooing Nigerians back to the underwriting business.
Ifagbayi said during the association’s 2019 yearly national conference, investiture and general meeting in Lagos, that insurance agents across the federation are now determined to enhance the nation’s insurance input in Gross Domestic Product (GDP) by taking advantage of the social media platforms to reach out to the uninsured in the country.
Chairman of the event, Dr. Olufemi Ogunlowo, urged agents to create value for the insuring public, adding that until people begin to see the equivalent value of what agents are selling, there would not be growth in the industry.