First Bank unveils new app to strengthen commitment to customers
First Bank unveils new app to strengthen commitment to customers
The Managing /CEO of First Bank of Nigeria Limited, Dr. Adesola Adeduntan, has said that the LIT App launched was created to improve the culture and experience of mobile banking in Nigeria,adding that it was designed to strengthen the bank’s commitment to its customers by ensuring the continued safety of their funds and providing them with access to renewed transformative and adaptable solutions especially in today’s digital world.
The bank launched a mobile banking application, LIT Application to improve the culture and experience of mobile banking in Nigeria.
According to Adeduntan, developing the application was essential to make certain that customers have more ways to seamlessly interact with the bank.
“The LIT App is the latest addition to the bank’s robust electronic banking family, with others being the multiple global award-winning FirstMobile, *894# USSD Banking, FirstOnline internet banking, WhatsApp chat banking, amongst many others,” he said.
He said the banking app exposed customers to a wealth of opportunities to promote their safety, convenience whilst ensuring they are at an edge in today’s digital banking world.
“It is a mobile banking app developed and owned by the bank and configured with a wide range of exciting features to meet the needs of its dynamic customers.
“The LIT application is not just about bills payment, funds transfer or airtime recharge, but also the app is equipped with several other exciting features that reiterate the bank’s resolve to continually expand its digital architecture to modernise its interaction with customers, irrespective of where they may be across the world.”
“These functions of the LIT app include: multiple transfers which allow customers to select several beneficiaries at once for a single transfer; account opening opportunities for non-customers as well as account management, enabling customers to identify their relationship managers for immediate assistance, should the need arise.
“In addition, customers can generate bank statements with options to download as pdf or send an email whilst having receipts generated as far back as one wants. With the LIT app, customers are also able to log and manage their complaints without having to visit the branch. The LIT app is not all about usage but rewards as users are rewarded for using the application,” Adeduntan stated.
