ITPN bags SON certification on Quality Management System

Institute for Tourism Professionals of Nigeria (ITPN) has received Quality Management System Standard certification from the Standard Organization of Nigeria (SON).

Management of the Institute for Tourism Professionals of Nigeria (ITPN) receiving the Quality Management System Certification from the SON Director-General and Chief Executive Officer of SON, Malam Farouq Salim during the presentation in Abuja, Monday

Director-General and Chief Executive Officer of SON, Malam Farouq A. Salim made the presentation in Abuja, Monday.

“With the issuance of the Certificate, ITPN has joined a few privileged class of ISO 9001:2015 Quality Management System certified organizations in the tourism sector in Nigeria, adding that this milestone achievement in the pursuit of excellence in service delivery is commendable and worthy of emulation by all service providers in the country.

“It also attested to the Institute’s ability to formalize its operational system via document processes, procedures, and responsibilities for achieving quality policies and objectives recommended by the standard which further strengthened the Institute’s process of efficiency, organizational culture, regulatory compliance, optimize continuous improvement efforts and adopt data for evidence-based decision making that ensures customer satisfaction,” Salim said.

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Salim further noted that “Implementing the ISO 9001:2015 system certification is a demonstration of ITPN’s management system of conforming to internationally acceptable standard requirements and the ability of the Institute to get it right the first time and always.“

The Director-General SON further explained that “Being one of the very few certified Institutes in Nigeria, he observed that the challenge in this endless journey to excellence, calls for a re-direction of efforts towards delivering of consistent customer satisfaction, and appealed to all other private and public organizations that are yet to embark on the journey of certification to embrace the ISO management approach for the overall benefits of all.“

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The privately-owned ITPN is a vocational and tertiary level professional organization, established to equip the tourism industry with professional personnel.

The institute now looks to complement the public run National Institute for Hospitality and Tourism (NIHOTOUR) for training of industry personnel.

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