General Manager of the Radisson Blu Hotel Ikeja, Lagos, Noel Christophe

‘Our 5-yr strategic plan helped us survive Covid – 19 pandemic’– Radisson Blu Hotel GM, Christophe


General Manager of the Radisson Blu Hotel Ikeja, Lagos, Noel Christophe, has disclosed that the hospitality establishment’s five-year strategic plan earlier put in place helped it through the period of the Coronavirus (Covid-19) pandemic.

General Manager of the Radisson Blu Hotel Ikeja, Lagos, Noel Christophe

The Radisson Blu Hotel Ikeja, Lagos is one of the premium brands of the Radisson Hotel Group in Nigeria.

 It would be recalled that the Covid-19 pandemic impacted negatively on the global economy, with the tourism sector worse hit as a result of the lockdown, ban and travel restrictions by destinations in order to mitigate its effect.

For many hospitality establishments shut for the duration of the pandemic, keeping afloat then and launching into the post-Covid -19 era was a difficult business situation to deal with, as many busineses had to review their strategies.

Radisson Blu Hotel Ikeja, Lagos

Speaking on its 100thhotel project in Nigeria billed for launch at the forthcoming Akwaaba African Travel Market in October, the General Manager of the hotel, Noel Christophe, said the hotel was fortunate to have a five-year plan laid out before global destinations shut down.

According to the Radisson Blu Hotel Ikeja, Lagos boss, the saving grace was the five-year strategic plan launched by the Hotel Group shortly before the outbreak of the pandemic.

“We are fortunate that as a hotel group, we went through a complete diagnostic of the company worldwide in 2017, and we put together a five-year plan with concrete initiatives, which included taking on significant investments, new brand architecture, new information technology systems, new revenue management systems, and a new loyalty programme. This helped us stay focused and afloat,” he disclosed.

On the featured facilities of the hotel, which he said ‘set it apart from the crowd,’ Christophe said: “Ours is a contemporary hotel situated in the heart of Lagos mainland with world class amenities suitable for every guest including proximity to the local and international airports.

“Amenities in our 155-room hotel include; Iyeru Okin, our well-known all-day dining restaurant, Choco-Latte, our in-house coffee lounge, Cut Specialty Steakhouse is our fine dining restaurant, a relaxation spa named Amani, the R Bar for after work hours and weekend hangouts, a well-equipped spa, fitness gym, outdoor pool area and unbeatable meeting and event facilities.

“At our hotel, our people are our biggest asset, and we ensure their continuous development across all areas.

“We offer continuous learning opportunities for our team through our Radisson Academy with customised training programmes, from induction to leadership, right from day one. Through these trainings, our teams are equipped with specific programmes to offer personalised services to our guests,” the hotel boss said.

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