Toward improving its service delivery to pensioners, Pension Transitional Arrangement Directorate (PTAD) has commenced a pensioner satisfaction survey, a statement from PTAD says.
PTAD in the statement issued on Thursday in Abuja said that the survey, which is a phone call-based survey, aimed to measure the satisfaction of pensioners with PTAD services.
It said that the survey was also designed to provide the necessary feedback and further improve on its service to the pensioners.
According to PTAD, the survey will involve over 48,000 randomly selected pensioners from the four pension departments of the directorate.
It listed the departments as the Civil Service Pension Department, Police Pension Department, Customs, Immigration and Prisons Pension Department and the Parastatals Pension Department.
PTAD said that the survey would run from March to May, adding that phone calls to pensioners would be between 9a.m. to 4p.m.
“Pensioners are encouraged to be factual in their response to our calling agents who will identify themselves by name.
“Pensioners are however, not required to provide information regarding bank details, payments or work records of any kind.
“Pensioners should also note that their participation is voluntary and no punitive measure will be applied for non-participation.’’
PTAD reminded pensioners that its services are free and no staff of the directorate would request for money to resolve a pensioner’s complaints or process a pensioner’s payment.
“Pensioners are advised to beware of pension fraudsters and should not pay money to any person claiming to assist them in resolving their complaint.’’