By JEROME USHAKANG
United Bank for Africa (UBA) otherwise known as Africa’s global bank has launched its chat banker, Leo in a pilot mode on WhatsApp.
The Bank in a statement said the service will be fully available to customers from September 1st, 2018. It added that with Leo now on WhatsApp, customers who are lovers of the app will be able to open new accounts, check their balances on the go and carry out basic banking services.
The bank which has been asserting itself in recent times as a pace setter, recently clinched the Euromoney awards as the Best Digital Bank in Africa.
Speaking at the launch of Leo on WhatsApp, Group Managing Director, Mr. Kennedy Uzoka, said: “Our customers are at the heart of our business and we as a bank, are never relenting in matching our words with equal action. In today’s fast paced world with demands for quick responses, our aim is to make banking seamless and effortless for our millions of existing and potential customers.”
Also speaking on the launch of Leo on WhatsApp, Group Head of UBA’s Online Banking, MrAustineAbolusoro, stated that United Bank for Africa is a technology-driven institution with vast knowledge in the business that we do and Leo, being a tested dependable and intelligent personality, will replicate on WhatsApp, the success it has experienced on the Facebook Messenger platform.
It is a solution that is from the customer’s standpoint, easy to use by anyone regardless of your demography.’ ‘Leo is ready and waiting to help with any form of banking services’ Abolusoro stressed.
“WhatsApp has been in existence for over nine years, reaching more than 1.5 billion people in over 180 countries. The premium private chat platform has assured that there will be no spam messages as the development is to enable businesses serve their customers with useful and helpful information.
Leo is already present in over 12 African subsidiaries, including Nigeria, and is available in three languages. It will be fully rolled out to customers on WhatsApp in September 2018 with all its regular features and extended attributes for WhatsApp.
Meanwhile, UBA is one of Africa’s leading banks with operations in 20 African countries and in London and New York, with presence in Paris.
Adjudged to be at the forefront of innovation and convenient banking, UBA is one of the first financial services institutions on the continent to deploy Finacle 10x, a new information technology platform that boosts its services and electronic banking channels.
Impeccable sources revealed that at the moment, UBA provides banking services to more than 15 million customers globally, through over a thousand touch points and other diverse channels.